Setting Up Your Account

For additional help with Medical Assistance Applications, please call the Health First Colorado Member Contact Center at 1-800-221-3943.

For additional help with requests for Supplemental Nutrition Assistance Program (SNAP) or cash assistance, please call 1-800-536-5298.

Some information about the head of household (primary contact) is required to create an account. The information you enter must match our records.

Required information includes a Social Security Number or State ID or Client ID AND birth date AND Case Number as detailed below:

Step 1

• ✓ Enter one (1) of the following:


1. Social Security Number – When entering a Social Security Number, do not use dashes. (Example: 123456789)


2. State ID – Your State ID can be found on your medical card if you have one. It starts with a letter and is followed by six (6) numbers. (Example: A123456)


3. Client ID – Your Client ID appears on your benefit letters and has seven (7) numbers. (Example: 1234567)


• ✓ Enter the Date of Birth for the head of household (primary contact) on the account.

If you do not have a Social Security Number and you don’t know your State ID or Client ID, please contact your local county office for assistance.

• ✓ Enter the Case Number that appears on your benefits letters. Your Case Number begins with “1B” and is followed by a combination of five (5) letters and numbers (Example: 1B*****). If you do not know your Case Number, please contact your local county office for assistance.

Personal Information:

• Your Social Security Number needs to be entered as: 000136542. Do not use any dashes or spaces. This is the social security number of the head of household.
• State ID: This is a number that is given to you by your worker and can be found on letters that have been sent to you by your worker. If you do not know your State ID, you can ontact your application office for help.
• Date of Birth: This is the head of household's date of birth and should be entered as month/day/year. Example: 01/31/1950.

Case Information:

• Case Number is the number listed on all of the letters you have received from your application office. It should have seven (7) numbers or letters. Case numbers start with 1B*****.

• Please make sure that your SSN doesn't have spaces or dashes. For example, type 000136542 instead of 000 13 6542 or 000-13-6542.
• Please make sure that you enter your birth date in this format: MM/DD/YYYY. For example, if your birthday is January 31, 1950, type in 01/31/1950.

Keep in mind that both your SSN and your birth date must match our records for us to create your account. Also keep in mind that you must be the head of household and currently be receiving food stamp benefits to report your changes online.

Clicking on the "Continue" button will take you to the next page.

If you have an error message, you will need to correct the information before clicking on the "Continue" button again.